What we are doing: A message from Andy and the team


What we are doing: A message from Andy and the team

We are writing to explain what WECH is doing to ensure we continue to provide residents with essential services as safely as possible, and to organise help for high-risk and vulnerable residents.

Make an appointment if you need to come to the WECH office

In order to limit the chance of sharing the virus between us, from now on visits to the WECH office will be by appointment only. We can take your calls and receive your emails, but in everyone’s interests it’s best for now that we keep personal contact down to a minimum.

Stopping WECH staff from travelling on public transport

We are making arrangements for WECH staff to work from home by ensuring they have computer equipment to keep them connected to the WECH office and to be able to take and make calls as if they were in the WECH office.

Maintaining essential repairs and maintenance

Where we have the information we are currently telling our maintenance contractors if you have self-isolated, are in an at risk group or have been diagnosed as having the virus.  If we don’t have the information we are asking them to ask. If you answer yes the contractor will act in a similar fashion as identified in the statement from K&T Heating our gas contractor.

In the event that the situation changes for the worse we are working with two contractors, one for general repairs and one for gas safety, on the rules for operating if there are significant numbers of residents, contractors and staff affected by the virus. This may result in us being able to offer only an emergency repairs service for a period.

We have stopped most community centre activities

Following official guidance to avoid gatherings in confined spaces, as part of the social distancing strategy, we have severely restricted use of our community centre.

Helping vulnerable and high-risk residents

We are making a list of residents whose age and/or health puts them into a high-risk category.

We have put a form on the WECH website for you to tell us if you, any other member of your household or resident you know is self-isolating. 

We are working with the foodbank and investigating setting up a WECH Task Force to develop a safe food delivery service for WECH residents who can’t get it themselves.

Helping your neighbours

We know that many of you would like to help your friends and neighbours who are struggling. If you would like to get involved, please contact Elaine Harkins, or ring her at WECH on 020 7266 3347.

Alternatively you can go to the website and follow the Covid-19 Volunteer link, where you can complete a form and they can direct you to where you can be of most help. You can also register on Westminster’s volunteer service.

Working together as a community

Keeping you, our staff, our contractors and others as safe and healthy as possible is our first priority.

WECH is a community-owned landlord, which means our community is better placed to work together and support each other during these difficult and unsettling times.

We will continue to make changes to the way we do things so as to reduce the opportunities for the transmission of the virus. And we will keep you informed about what we are doing. Finally click here for some useful links to a number of websites setting out useful information about the virus.

Andy Watson

Jonathan Rosenberg

Chief Executive



You can contact us by phone during normal office hours on 0207 266 3347 or emailing For repair requests Click Here. For Emergency repairs JUST 24/7 Ltd 020 8979 2220 and heating  K&T Heating 020 8269 5995.

From the 19th March visits to the WECH office are by appointment only. Essential visits only e.g. collecting keys etc

If you are self-isolating please tell us we will try to get the repair sorted with minimum risk to everyone. Please tell us when you call and we’ll advise how to proceed depending on your situation. If you answer yes the repairer may act in a similar fashion as identified in the statement from K&T Heating our gas contractor.

The type of situation we would consider to be an emergency would be:

  • Water Leaks that are severe, particularly if the water is coming through a ceiling light.
  • Complete loss of electrical power or light (After checking the switch on the consumer unit)
  • Severe roof leaks
  • Loss of water supply, after checking with a neighbour to see if the problem is more widespread.
  • Burst pipes
  • Blocked drains, if it is preventing waste water or sewerage from draining away.
  • Loose masonry, if there is a danger of it falling and being a hazard to life or limb.
  • Blockage to the only toilet in your home.
  • Loss of heating and hot water if there are any vulnerable people in your household. For example, the very young, the elderly and anybody with a chronic health problem.

 We are very sorry to have to reduce our repair service in this way, we hope to be able to return to the normal comprehensive service at the earliest opportunity.

Allpay offers a number of different payment options all of which will help you keep your social distance.

Direct Debit
Call us to setup a direct debit.

Call Allpay
You can call Allpay on 0330 041 6497 (you will need the 19-digit number from your rent card).

Pay on Allpay’s website
Visit Allpay’s website here.

Get the Allpay app
Download the Allpay app and follow the instructions.

I am are over 60 or know a resident over 60 in need of help. Please contact Elaine Harkins, or ring her at WECH on 020 7266 3347.

Massage from HMRC Business Help and Support 

The Chancellor, announced further measures to support people and businesses through this period of disruption caused by COVID-19.

The Chancellor’s statement can be found at GOV.UK.

Updated guidance for employers, businesses and employees is available at:

The scheduled 2020-21 cyclical redecorations programme is cancelled until further notice. Once the coronavirus pandemic is under control we will write to you informing you of when the works will commence.

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Board chair Jonathan Rosenberg
Secretary Linda Mokrane
V. Chairs S Brade  Julie Bundy
CEO Andy Watson
Established 1990
Member of: NHF HOS HCA L3939
Local authority: City of Westminster

WECH – A Community Land Trust
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Emergency Gas leaks 0800 111 999
Emergency out of hours contacts:
JUST 24/7 Ltd 020 8979 2220
K&T for Heating 020 8269 5995

Opening hours:
Mondays to Thursdays 9:30 to 5:30
Fridays 9:30 to 1:00
Closed on Bank holidays
Contact your housing officer
Contact Chieto Dimano, your Police in Residence

Selbourne House, 36A Elgin Ave, London W9 3AZ
Tel 02072663347
Street view: Office
Street view: Community centre